FAQ OverviewFAQ

FAQ


HOW TO CUSTOMIZE ?

Step 1
Design and send an artwork proof to you back.

Step 2
Once we receiving your confirmation of the artwork proof, we will proceed to the mould tooling. 

Step 3 
We use the mould to create semi-finished products and then they will go to polishing / plating /
attachment fixing / colour injection / inspection / packing. 

FAQ

 

Question1: What is MOQ of your product.

Answer: There is no MOQ limited for our standard product.

Question2: Can your product pass EN71, REACH etc test?

Answer: Yes, it is, please contact with our sales team for more information.

Question3: How quick custom sample quickly?

Answer: It takes 3~7 days after artwork and order confirmed.

Question4: How fast can we get a price for custom item?

Answer: It takes 30 mins to 1 hour to make a quotation sheet for you.

Question5: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

Answer: Ideal Art & Crafts Gifts Co.,Ltd. has been in business since 2008. We do not only have strong production team to make sure quality, but also a audited supplier by BV. Alibaba Trade ASSURANCE make sure your money safe.

Question6: How can I get a tracking number of my order that has been shipped?

Answer: When your order shipped, our sales will send email to inform it.

Question7: You are factory or trade company?

Answer: We are factory.

Contact US:
Skype: lucy010510
Email: info@idealgiftcn.com